|
Global Choices will
provide the following loyalty program on behalf of
all members belonging to the Programme. These
services will be accessed via the call
centre:Assistance Benefits:
- AA Roadside & Accident Assistance
- Accident Scene Manager
- Intelligent panic
- 4 x 4 Assist
- Motorbike Assist
- 3 Day Vehicle Replacement
- Caravan, Trailer & Watercraft
Assist
- Hi-jacking Assist
- Auto Glass
Assist
Home/Personal:
- Home Assist
- Home Invasion
- Emergency Medical Services
- HIV Assist
- Trauma & Assault
- Funeral Assist
- Intelligent panic
- Security Assist
- Disability Assist
- Fire Assist
- Pool/Glass Assist
- Home Maintenance
- Inventory
Assist
| |
AA ROADSIDE & ACCIDENT
ASSISTANCE | |
Roadside
Assistance
Members have access to the
following services in the event of a roadside
emergency (limited up to R500 per incident):
- Flat battery - jump start only (replacement
of battery for the member’s account)
- Flat tyre (help with change of tyre)
- Keys locked in vehicle (unlocking only)
- Fuel assistance (limited to five liters per
incident)
- Minor roadside–running repairs (electrical,
coil, immobilizer etc.)
- Transmission of urgent
messages
Tow-in
Tow-in
service to the nearest approved dealership (if
under warranty), repair centre or panel beater in
the event of:
- Mechanical breakdown – covered up to
R500
- Electrical breakdown – covered up to
R500
- Accident damage – cost covered to the
nearest approved panel beater up to a limit of
R1850
Courtesy
Transport
Where the vehicle needs to be
towed to a repairer, we will arrange for the
occupants of the vehicle (up to a maximum of four
persons) to be transported to a nominated
destination where the breakdown has occurred
within a 100 km radius of your normal place of
residence.
Hotel
Accommodation
Where the breakdown has
occurred outside a radius of 100 km from your
normal place of residence, resulting in an
overnight delay, we will arrange hotel
accommodation for the occupants of the vehicle (up
to a maximum of four people). Cover up to
R500.
Car Rental
If the
circumstances of the problem entitles you to the
hotel accommodation benefit but you would prefer
to continue with your journey immediately, we will
arrange for a rental car to enable you to reach
your destination, subject to your qualifying for a
rental vehicle in terms of the car rental
companies general terms and conditions. The costs
incurred will be confined to rental charges;
delivery and collection of the hire vehicle, and
the car must be surrendered on arrival at your
destination. Cover up to R500 and subject to
availability.
Vehicle
Repatriation
In the event of a member’s
vehicle being left for repairs, we will pay up to
R500 for 24-hour, Group-B car rental or a flight
ticket to collect the vehicle after repairs.
Alternatively, should the vehicle have been towed
to a dealership closer to the member’s place of
residence, we will supplement the additional tow
costs with the costs of car
rental.
Overall limit of R5 000 per
annum per policy.
*Please note: This
cover excludes all vehicles over 3 500kg,
trailers, caravans and boats. A member will not be
entitled to service where the vehicle is not in a
roadworthy condition. Any costs incurred through
arrangements made by the member without prior
authorisation shall not be reimbursed. Assistance
is only available in South Africa, Lesotho and
Swaziland.
| |
ACCIDENT SCENE
MANAGEMENT | |
To significantly
shorten the time taken to return a client’s car to
the road after an accident, the data that is
gathered at the accident scene is vital. Minutes
count as vehicles are removed, people leave the
scene and the chance to gather data is
lost.
gpoih
How does Accident Scene
Management provide all the data
required?
- By making Intelligent Assist available on
all clients’ mobile phones;
- In the event of a client being involved in
an accident, the Call Centre receives a panic
from the client, calls the client back in
seconds and then manages the conversation and
the data gathering to the precise specifications
of the Insurer, guiding the client (and in some
cases the tow operator, where appropriate)
through the process of gathering car, personal
and other detail – including taking and sending
images from the accident;
- Insurer has instant access to the individual
accident data as well as a web dashboard that
shows number of accidents (by day, week, month,
by province, by broker);
- The call centre is able to construct a
comprehensive report on each accident and make
this data available to all interested
parties.
How does Accident Scene
Management system differ from, for
example, an app?
- Mass upload of all clients in a single day
(only data required is name, surname, ID and
program that the client belongs to);
- Instant contact in an accident – the client
has only to remember a single digit on their
phone to access the call centre – where an agent
then takes command of the situation;
- Instantly applicable to all client phones
(the only limitation is that some older,
low-spec phones may not have camera capability –
in which case we could ask tow operators to
assist as well);
- Relying on the client alone to gather data
has its limitations. For example, anyone
involved in an accident is disoriented in those
key minutes after the event has taken place. By
allowing the experienced call centre operator to
take control of the conversation, and to engage
the client, and the tow operator where
necessary, provides a more consistent quality of
data.
What’s involved in setting up
Accident Scene
Management?
- Insurer provides client data (name, surname,
ID and program that the client belongs to ) and
RegAlert sends an invite to the client to save
the Intelligent Assist facility on their mobile
phone (save the number to contacts and then
assign contact details to a specified speed dial
number – or in the case of Apple iPhone, to
favourites);
- Client-branded welcome message to
Intelligent Assist explains the context of the
service;
- Clients have access to a mobi site, if
necessary, to help them through the process of
setting up Intelligent Assist on the phones;
- The Intelligent Assist Call Centre is also
available to assist clients through this set-up,
where
required.
| |
|
Intelligent Panic Program
comprises the
following:
This is a
breakthrough in mobile emergency assistance and is
a panic service that incorporates a call centre
linked to one’s cell phone panic facility. The
user simply presses their chosen panic number,
saved on their mobile phone, and the Intelligent
Panic emergency call centre, staffed with
experienced Crisis Managers, will phone the client
back and case-manage their emergency to
completion, on a 24 hour basis, using the latest
Location Based Services.
Intelligent Panic ensures
that:
- The users will never have to remember an
emergency number again!
- The user will never be alone in an
emergency!
- The user has access to all emergency support
services from one button on their cell
phone
| |
|
Emergency Medical
Evacuation Service - Outside of South
Africa
Limitations
- Arranges the nearest local emergency
assistance service as well as provides emergency
transport to the nearest, most appropriate
medical facility
- Cover will only apply if Insured Persons are
travelling across the borders of South Africa in
the insured vehicle.
- Maximum trip duration of 90 days.
- Insured Persons up to and including 69
years.
- Cover extends to a maximum of 5 people per
vehicle (1 driver and up to a maximum of 4
passengers)
- Insured Person’s must activate cover before
travelling
Insured Event |
Excess |
Sum Insured |
1.1 |
|
Emergency Medical Expenses |
R 500 |
R 1,000,000 |
1.2 |
|
Emergency Medical Repatriation Expenses |
R 0 |
Actual Expenses |
1.3 |
|
Emergency Medical Evacuation |
R 0 |
Actual Expenses |
1.4 |
|
Supplementary Travel and/or Accommodation
Expenses: |
|
|
|
a. |
Accompanying Family Member |
R 0 |
R 40,000 |
|
b. |
Burial Expenses |
R 0 |
R 40,000 |
|
c. |
Return of Mortal Remains |
R 0 |
Actual Expenses |
|
d. |
Return of Children |
R 0 |
R 40,000 |
2 |
|
Personal Accident – Death & Permanent
Disability |
R 0 |
R 100,000 |
|
Accumulation Limit – Per
motor vehicle |
R5,000,000 | Roadside Assistance – Outside of
South Africa
Tow-in Tow-in
service to the nearest approved dealership (if
under warranty), repair centre or panel beater in
the event of:
- Mechanical & Mechanical breakdown – all
costs will be for the “Client’s” account
- Accident damage – all costs will be for
“Client’s” account
Hotel
Accommodation Where the
breakdown has occurred outside of South Africa,
resulting in an overnight delay, we will arrange
hotel accommodation for the occupants of the
vehicle at the members cost.
Vehicle
Repatriation “Client” to be
advised of the incident. “Client” will then assess
the situation and decide on the repatriation or
repair etc. Should the incident occur
outside office hours the vehicle is to be moved to
a place for safe keeping.
| |
|
Roadside
Assistance Members have access
to the following services in the event of a
roadside emergency (limited up to R500 per
incident):
- Flat battery - jump start only (replacement
of battery for the member’s account)
- Flat tyre (help with change of tyre)
- Fuel assistance (limited to five liters per
incident)
- Minor roadside–running repairs (electrical,
coil, immobilizer etc.)
- Transmission of urgent messages
Tow-in Tow-in
service to the nearest approved dealership (if
under warranty), repair centre or panel beater in
the event of:
- Mechanical breakdown – covered up to R500
- Electrical breakdown – covered up to R500
- Accident damage – cost covered to the
nearest approved panel beater up to a limit of
R1850
Courtesy
Transport Where the motorcycle
needs to be towed to a repairer, we will arrange
for the rider of the motorcycle to be transported
to a nominated destination where the breakdown has
occurred within a 100 km radius of your normal
place of residence.
Hotel
Accommodation Where the
breakdown has occurred outside a radius of 100 km
from your normal place of residence, resulting in
an overnight delay, we will arrange hotel
accommodation, cover up to R500.
Car Rental If
the circumstances of the problem entitles you to
the hotel accommodation benefit but you would
prefer to continue with your journey immediately,
we will arrange for a rental car to enable you to
reach your destination, subject to your qualifying
for a rental vehicle in terms of the car rental
companies general terms and conditions. The costs
incurred will be confined to rental charges;
delivery and collection of the hire vehicle, and
the car must be surrendered on arrival at your
destination. Cover up to R500 and subject to
availability.
Overall limit of R5
000 per annum per
policy.
*Please note: A
member will not be entitled to service where the
motorcycle is not in a roadworthy condition. Any
costs incurred through arrangements made by the
member without prior authorisation shall not be
reimbursed. Assistance is only available in South
Africa, Lesotho and
Swaziland.
| |
3 DAY VEHICLE
REPLACEMENT | |
After an accident
or breakdown, we will provide your client with
immediate car rental for 3 days to ensure they
remain mobile and are not inconvenienced.
| |
CARAVAN, TRAILER &
WATERCRAFT
ASSIST | |
We will cover the
cost of storing and towing your caravan, trailer
or watercraft to the nearest repairer using an
approved towing operator.
Tow-in service
to the nearest approved dealership (if under
warranty), repair Centre or panelbeater in the
event of:
- Mechanical breakdown – covered up to
R500
- Accident damage – cost covered to the
nearest approved repairer within a 50km radius
from dispatch point (up to a limit of
R2000)
Where the breakdown has
occurred outside a radius of 100 km from your
normal place of residence, resulting in an
overnight delay, we will arrange hotel
accommodation for the occupants of the vehicle (up
to a maximum of four people and on condition that
towing was arranged via the assistance call
centre). Covered up to R500.
You will
not be eligible for cover with your Caravan,
Trailer & Watercraft Assist policy in the
following scenarios:
- If your caravan, trailer or watercraft is
towed by a vehicle driven by the regular driver
in a vehicle not licensed to the regular
driver
- If the driver operating the vehicle is under
the influence of alcohol or drugs,
- If the caravan, trailer or the vehicle
towing it is not roadworthy
- Or if the caravan, trailer or watercraft is
being used outside of South Africa, Botswana,
Lesotho, Malawi, Mozambique, Namibia, Swaziland
or Zimbabwe
- Vehicles over 3 500kg, trailers, caravans
and boats. You will not be entitled to service
where the vehicle is not in a roadworthy
condition.
| |
|
This is a 24 hour
crisis management product to assist you in the
event of a hi-jacking. We will assist with the
following:
- In the case of your vehicle being hi-jacked,
we will provide you with Group B car hire for 48
hours to keep you mobile
- In the case of your credit card being
stolen, we will provide you with a pre-loaded
debit card up to the value of R500 to assist you
in the interim
- In the case of your keys being stolen in a
hi-jacking, we will send a locksmith to your
house to assist you with your locks, up to the
value of R1000 per annum
- In the case of you being hi-jacked at your
place of residence, we will place a security
guard at your house for 24 hours
| |
|
Auto Glass Assist
is part of our risk prevention products which is
aimed at decreasing your exposure to risk. You
will receive discounted rates on a wide range of
glass/glazier products for your car or home.
| |
AA ROADSIDE & ACCIDENT
ASSISTANCE | |
Roadside
Assistance Members have access
to the following services in the event of a
roadside emergency (limited up to R500 per
incident):
- Flat battery - jump start only (replacement
of battery for the member’s account)
- Flat tyre (help with change of tyre)
- Keys locked in vehicle (unlocking only)
- Fuel assistance (limited to five liters per
incident)
- Minor roadside–running repairs (electrical,
coil, immobilizer etc.)
- Transmission of urgent messages
Tow-in Tow-in
service to the nearest approved dealership (if
under warranty), repair centre or panel beater in
the event of:
- Mechanical breakdown – covered up to R500
- Electrical breakdown – covered up to R500
- Accident damage – cost covered to the
nearest approved panel beater up to a limit of
R1850
Courtesy
Transport Where the vehicle needs to
be towed to a repairer, we will arrange for the
occupants of the vehicle (up to a maximum of four
persons) to be transported to a nominated
destination where the breakdown has occurred
within a 100 km radius of your normal place of
residence.
Hotel
Accommodation Where the breakdown has
occurred outside a radius of 100 km from your
normal place of residence, resulting in an
overnight delay, we will arrange hotel
accommodation for the occupants of the vehicle (up
to a maximum of four people). Cover up to
R500.
Car Rental If the
circumstances of the problem entitles you to the
hotel accommodation benefit but you would prefer
to continue with your journey immediately, we will
arrange for a rental car to enable you to reach
your destination, subject to your qualifying for a
rental vehicle in terms of the car rental
companies general terms and conditions. The costs
incurred will be confined to rental charges;
delivery and collection of the hire vehicle, and
the car must be surrendered on arrival at your
destination. Cover up to R500 and subject to
availability.
Vehicle
Repatriation In the event of a
member’s vehicle being left for repairs, we will
pay up to R500 for 24-hour, Group-B car rental or
a flight ticket to collect the vehicle after
repairs. Alternatively, should the vehicle have
been towed to a dealership closer to the member’s
place of residence, we will supplement the
additional tow costs with the costs of car
rental.
Overall limit of R5 000 per
annum per policy.
*Please
note: This cover excludes all vehicles over 3
500kg, trailers, caravans and boats. A member will
not be entitled to service where the vehicle is
not in a roadworthy condition. Any costs incurred
through arrangements made by the member without
prior authorisation shall not be reimbursed.
Assistance is only available in South Africa,
Lesotho and
Swaziland.
| |
ACCIDENT SCENE
MANAGEMENT | |
To significantly
shorten the time taken to return a client’s car to
the road after an accident, the data that is
gathered at the accident scene is vital. Minutes
count as vehicles are removed, people leave the
scene and the chance to gather data is
lost. gpoih How does Accident Scene
Management provide all the data
required?
- By making Intelligent Assist available on
all clients’ mobile phones;
- In the event of a client being involved in
an accident, the Call Centre receives a panic
from the client, calls the client back in
seconds and then manages the conversation and
the data gathering to the precise specifications
of the Insurer, guiding the client (and in some
cases the tow operator, where appropriate)
through the process of gathering car, personal
and other detail – including taking and sending
images from the accident;
- Insurer has instant access to the individual
accident data as well as a web dashboard that
shows number of accidents (by day, week, month,
by province, by broker);
- The call centre is able to construct a
comprehensive report on each accident and make
this data available to all interested
parties.
How does Accident
Scene Management system differ from, for
example, an app?
- Mass upload of all clients in a single day
(only data required is name, surname, ID and
program that the client belongs to);
- Instant contact in an accident – the client
has only to remember a single digit on their
phone to access the call centre – where an agent
then takes command of the situation;
- Instantly applicable to all client phones
(the only limitation is that some older,
low-spec phones may not have camera capability –
in which case we could ask tow operators to
assist as well);
- Relying on the client alone to gather data
has its limitations. For example, anyone
involved in an accident is disoriented in those
key minutes after the event has taken place. By
allowing the experienced call centre operator to
take control of the conversation, and to engage
the client, and the tow operator where
necessary, provides a more consistent quality of
data.
What’s involved in
setting up Accident Scene
Management?
- Insurer provides client data (name, surname,
ID and program that the client belongs to ) and
RegAlert sends an invite to the client to save
the Intelligent Assist facility on their mobile
phone (save the number to contacts and then
assign contact details to a specified speed dial
number – or in the case of Apple iPhone, to
favourites);
- Client-branded welcome message to
Intelligent Assist explains the context of the
service;
- Clients have access to a mobi site, if
necessary, to help them through the process of
setting up Intelligent Assist on the phones;
- The Intelligent Assist Call Centre is also
available to assist clients through this set-up,
where
required.
| |
|
Intelligent
Panic Program comprises the
following: This is a breakthrough in
mobile emergency assistance and is a panic service
that incorporates a call centre linked to one’s
cell phone panic facility. The user simply presses
their chosen panic number, saved on their mobile
phone, and the Intelligent Panic emergency call
centre, staffed with experienced Crisis Managers,
will phone the client back and case-manage their
emergency to completion, on a 24 hour basis, using
the latest Location Based Services.
Intelligent Panic ensures
that:
- The users will never have to remember an
emergency number again!
- The user will never be alone in an
emergency!
- The user has access to all emergency support
services from one button on their cell
phone
| |
|
Emergency Medical
Evacuation Service - Outside of South
Africa
Limitations
- Arranges the nearest local emergency
assistance service as well as provides emergency
transport to the nearest, most appropriate
medical facility
- Cover will only apply if Insured Persons are
travelling across the borders of South Africa in
the insured vehicle.
- Maximum trip duration of 90 days.
- Insured Persons up to and including 69
years.
- Cover extends to a maximum of 5 people per
vehicle (1 driver and up to a maximum of 4
passengers)
- Insured Person’s must activate cover before
travelling
Insured Event |
Excess |
Sum Insured |
1.1 |
|
Emergency Medical Expenses |
R 500 |
R 1,000,000 |
1.2 |
|
Emergency Medical Repatriation Expenses |
R 0 |
Actual Expenses |
1.3 |
|
Emergency Medical Evacuation |
R 0 |
Actual Expenses |
1.4 |
|
Supplementary Travel and/or Accommodation
Expenses: |
|
|
|
a. |
Accompanying Family Member |
R 0 |
R 40,000 |
|
b. |
Burial Expenses |
R 0 |
R 40,000 |
|
c. |
Return of Mortal Remains |
R 0 |
Actual Expenses |
|
d. |
Return of Children |
R 0 |
R 40,000 |
2 |
|
Personal Accident – Death & Permanent
Disability |
R 0 |
R 100,000 |
|
Accumulation Limit – Per
motor vehicle |
R5,000,000 | Roadside
Assistance – Outside of South
Africa
Tow-in Tow-in
service to the nearest approved dealership (if
under warranty), repair centre or panel beater in
the event of:
- Mechanical & Mechanical breakdown – all
costs will be for the “Client’s” account
- Accident damage – all costs will be for
“Client’s”
account
Hotel
Accommodation Where the breakdown has
occurred outside of South Africa, resulting in an
overnight delay, we will arrange hotel
accommodation for the occupants of the vehicle at
the members cost.
Vehicle
Repatriation “Client” to be advised of
the incident. “Client” will then assess the
situation and decide on the repatriation or repair
etc. Should the incident occur outside
office hours the vehicle is to be moved to a place
for safe keeping.
| |
|
Roadside
Assistance Members have access to the
following services in the event of a roadside
emergency (limited up to R500 per incident):
- Flat battery - jump start only (replacement
of battery for the member’s account)
- Flat tyre (help with change of tyre)
- Fuel assistance (limited to five liters per
incident)
- Minor roadside–running repairs (electrical,
coil, immobilizer etc.)
- Transmission of urgent
messages
Tow-in Tow-in
service to the nearest approved dealership (if
under warranty), repair centre or panel beater in
the event of:
- Mechanical breakdown – covered up to R500
- Electrical breakdown – covered up to R500
- Accident damage – cost covered to the
nearest approved panel beater up to a limit of
R1850
Courtesy
Transport Where the motorcycle needs
to be towed to a repairer, we will arrange for the
rider of the motorcycle to be transported to a
nominated destination where the breakdown has
occurred within a 100 km radius of your normal
place of residence.
Hotel
Accommodation Where the breakdown has
occurred outside a radius of 100 km from your
normal place of residence, resulting in an
overnight delay, we will arrange hotel
accommodation, cover up to
R500.
Car Rental If the
circumstances of the problem entitles you to the
hotel accommodation benefit but you would prefer
to continue with your journey immediately, we will
arrange for a rental car to enable you to reach
your destination, subject to your qualifying for a
rental vehicle in terms of the car rental
companies general terms and conditions. The costs
incurred will be confined to rental charges;
delivery and collection of the hire vehicle, and
the car must be surrendered on arrival at your
destination. Cover up to R500 and subject to
availability.
Overall limit of R5
000 per annum per
policy.
*Please note: A
member will not be entitled to service where the
motorcycle is not in a roadworthy condition. Any
costs incurred through arrangements made by the
member without prior authorisation shall not be
reimbursed. Assistance is only available in South
Africa, Lesotho and
Swaziland.
| |
3 DAY VEHICLE
REPLACEMENT | |
After an accident
or breakdown, we will provide your client with
immediate car rental for 3 days to ensure they
remain mobile and are not inconvenienced.
| |
CARAVAN, TRAILER &
WATERCRAFT
ASSIST | |
We will cover the
cost of storing and towing your caravan, trailer
or watercraft to the nearest repairer using an
approved towing operator.
Tow-in service
to the nearest approved dealership (if under
warranty), repair Centre or panelbeater in the
event of:
- Mechanical breakdown – covered up to
R500
- Accident damage – cost covered to the
nearest approved repairer within a 50km radius
from dispatch point (up to a limit of
R2000)
Where the breakdown has
occurred outside a radius of 100 km from your
normal place of residence, resulting in an
overnight delay, we will arrange hotel
accommodation for the occupants of the vehicle (up
to a maximum of four people and on condition that
towing was arranged via the assistance call
centre). Covered up to R500.
You will
not be eligible for cover with your Caravan,
Trailer & Watercraft Assist policy in the
following scenarios:
- If your caravan, trailer or watercraft is
towed by a vehicle driven by the regular driver
in a vehicle not licensed to the regular
driver
- If the driver operating the vehicle is under
the influence of alcohol or drugs,
- If the caravan, trailer or the vehicle
towing it is not roadworthy
- Or if the caravan, trailer or watercraft is
being used outside of South Africa, Botswana,
Lesotho, Malawi, Mozambique, Namibia, Swaziland
or Zimbabwe
- Vehicles over 3 500kg, trailers, caravans
and boats. You will not be entitled to service
where the vehicle is not in a roadworthy
condition.
| |
|
This is a 24 hour
crisis management product to assist you in the
event of a hi-jacking. We will assist with the
following:
- In the case of your vehicle being hi-jacked,
we will provide you with Group B car hire for 48
hours to keep you mobile
- In the case of your credit card being
stolen, we will provide you with a pre-loaded
debit card up to the value of R500 to assist you
in the interim
- In the case of your keys being stolen in a
hi-jacking, we will send a locksmith to your
house to assist you with your locks, up to the
value of R1000 per annum
- In the case of you being hi-jacked at your
place of residence, we will place a security
guard at your house for 24 hours
| |
|
Auto Glass Assist
is part of our risk prevention products which is
aimed at decreasing your exposure to risk. You
will receive discounted rates on a wide range of
glass/glazier products for your car or
home.
| |
|
Fixtures,
Fittings and Services In the event of
a home emergency as a result of breakage of
fixtures and fittings, we will arrange for an
appropriate repairer (electrician, plumber,
locksmith, glazier etc.) to address the problem at
one nominated address (call-out fee and first hour
labour is covered, thereafter normal rates apply).
Please not that all parts and materials used are
excluded and will be for the member’s
account.
A home emergency is defined as an
event that is potentially life threatening or
could possibly cause structural damage to a
property.
Overall limit of 3
incidents or up to R2,000 per annum per
policy.
Emergency Services
Notification and Call-out We will, at
your request, relay notification of emergencies to
the police, traffic, fire brigade, ambulance,
security or any other emergency service
provider.
| |
|
This is a 24 hour
crisis management product to assist you in the
event of a home invasion. We will assist with the
following:
- In the case of your cellphone being stolen
in a home invasion, we will provide you with a
cellphone loaded with pre-paid airtime to the
value of R100
- In the case of your vehicle being stolen, we
will provide you with Group B car hire for 48
hours to keep you mobile
- In the case of your credit card being
stolen, we will provide you with a pre-loaded
debit card up to the value of R500 to assist you
in the interim
- In the case of your keys being stolen in a
home invasion, we will send a locksmith to your
house to assist you with your locks, up to the
value of R1000 per annum
- In the case of your home being invaded, we
will place a security guard at your house for 24
hours after the invasion has taken place.
- In case of your home being invaded, we will
provide hotel accommodation to the value of
R1000 per annum.
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EMERGENCY MEDICAL SERVICES
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Medical
Advice and Information Hotline Medical
personnel, including paramedics, nurses and
doctors, are available 24 hours a day to provide
general medical information and advice. This is an
advisory service, as a telephonic conversation
does not permit an accurate
diagnosis.
Emergency Medical Advice
and Assistance Hotline In addition to
the general medical advice service, one call to
the same number will trigger the medical operators
who will guide you through a medical crisis
situation, provide you with emergency advice and
organise for you to receive the support you
require.
Referral to Crisis
Line Bereavement counselling, HIV
counselling, Suicide
counselling.
Referrals to Medical
Practitioners and Facilities We will
refer you to the nearest medical facility or
practitioners.
Emergency Medical
Response to the Scene of a Medical
Emergency An appropriate response will
be undertaken whereby a response vehicle will be
dispatched immediately to the scene of a medical
emergency where appropriate life saving support
will be provided to the member/s and where
relevant, the member/s will be stabilised before
transfer is provided to the closest appropriate
medical facility.
Medical
Transportation In the event of you
experiencing a medical emergency, we will arrange
for emergency medical transport to the nearest
medical facility capable of providing adequate
care. Medical considerations, the degree of
urgency, your state and fitness to travel and
other considerations, including but not limited
to, airport availability, weather conditions and
distance to be covered, as assessed by the doctor
and support staff, will determine whether
transport will be provided by private, medically
equipped aircraft, helicopter, regular schedule
flight, rail or
road.
Inter-hospital
Transfer If the doctor, in
consultation with the attending doctor, determines
that treatment should continue at an alternate
medical facility (because the necessary treatment
cannot be continued at the present facility) we
will arrange for transportation to the closest
facility where the treatment can be continued
after you have been
stabilised.
Medical
Repatriation In the event of your
hospitalisation outside of your hometown, we will
assist in arranging for your repatriation to your
hometown once you have been
treated.
Escorted Return of
Minors In the event of your children
being stranded as a result of your
hospitalisation, we will arrange for their
transportation, under supervision where necessary,
into the care of a person nominated by
you.
Compassionate
Visits Should you be hospitalised
outside your hometown for a period exceeding five
(5) consecutive days, we will arrange for the
transportation of a close relative to visit
you.
Please note: This cover is only
valid within the borders of South Africa. There is
an annual limitation of R20 000 per
policy.
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The HIV-protection
treatment service ensures confidential testing and
treatment within the 72-hour window period.
It includes:
- 24-hour access to trauma counsellors,
providing telephonic trauma counselling as well
as counselling for post-traumatic stress
disorder
- Three psychiatric consultations with a
general practitioner / trauma-trained
registered nurse / trauma counselor
- Three HIV-blood tests one immediately after
the incident and the second and third at six
weeks and three months respectively
- Access to STD-preventative medication
- Access to anti-retroviral or prophylactic
therapy
- Access to the “morning-after
pill”
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24-hour Emergency Assistance
Helpline In the unfortunate event of a
traumatic incident, we will provide the member
with counselling by trained medical professionals.
This is a 24-hour emergency assistance helpline
that:
- Arranges the nearest local emergency
assistance service as well as provides emergency
transport to the nearest, most appropriate
medical facility
- Offers referrals for psychiatric
consultations
- Covers R5 000 per insured person with a
maximum of R10 000 per family per occurrence in
respect of psychiatric
consultations
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The service assists
the bereaved family and next-of-kin with the
facilitation of the burial. It comprises of the
following:
- Location of the deceased
- Overnight accommodation for the next-of-kin
in order to identify the body (up to R500)
- Repatriation of mortal remain to a place of
burial, at no extra cost (only in SA)
- Referral to a pathologist if an autopsy is
required
- Referral to a reputable undertakes
- Assistance with funeral arrangements
- Advice on how to apply for death certificate
and border-crossing documentation
- Interpretation of legal documentation such
as the funeral policy
- Referral to counselling services for support
and advice
All funeral
products and services ordered via the call centre
are subject to a 10% - 20%
discount Discounted products and
services on coffins, removal of deceased, storage
and preparation, legal documentation, funeral
programs, hearse, family car, transportation of
the deceased (within 50km radius), grave
preparation and grave equipment: lowering device,
green mats, straps, drapes, gravesite canopy and
10
chairs.
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Intelligent Panic Program
comprises the following: This
is a breakthrough in mobile emergency assistance
and is a panic service that incorporates a call
centre linked to one’s cell phone panic facility.
The user simply presses their chosen panic number,
saved on their mobile phone, and the Intelligent
Panic emergency call centre, staffed with
experienced Crisis Managers, will phone the client
back and case-manage their emergency to
completion, on a 24 hour basis, using the latest
Location Based Services.
Intelligent Panic ensures
that:
- The users will never have to remember an
emergency number again!
- The user will never be alone in an
emergency!
- The user has access to all emergency support
services from one button on their cell
phone
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If you have had a
break-in or robbery at your place of residence, we
will make arrangements for the placement of a
security guard outside your residence for 24 hrs
thereafter. All incidents must be reported to the
police in order to obtain a case reference number
and to make use of the service.
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Receive discounts
from various service providers for various home
benefits relating to renovating/adaption of your
home or vehicle, following paralysis/other
disabilities.
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Our fire safety and
protection checklist will help you identify
potential fire hazards in your home, from
equipment to escape procedures.
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Pool/ Glass Assist
is part of our risk prevention products which is
aimed at decreasing your exposure to risk. You
will receive discounted rates on a wide range of
products including glass/glazier and pool nets
etc.
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In the event of a
home maintenance emergency as a result of breakage
to fixtures and fittings (e.g. toilet handle
breaking), we will arrange for an appropriate
repairer to address the problem at one nominated
address. Please note that all parts and
materials used are excluded and will be for your
account. Call-out fee and first hour labour is
covered, thereafter normal rates
apply.
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The home inventory
system makes creating and updating your home
inventory easy and efficient. The system allows
you to create a room-by-room inventory of your
home. With secure online storage you will have
access to your inventory anywhere, any time. You
never know when a disaster may strike, but you can
be prepared with an up-to-date home inventory.
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Allen Carr’s
Easy Way to Stop Smoking: receive 15%
discount off the programme Camelot
Spas: receive 8% discount on selected
massages and facials CE
Mobility: receive 10% discount off all
disability aids Contours
Express: pay no joining fee and receive a
free healthy eating plan booklet Eat
for Life: sign up for three months and
receive the fourth month free First Aid
Kits: receive discounted rates on various
first aid kits
available HealthSpas.co.za:
receive a 10% discount on
vouchers Mangwanani: receive
10% discount off standard packages and
products Planet Fitness: 3
months free for every 12 or 36 month membership
Run/Walk For Life: R350 off
the price of a new annual subscription or a pair
of New Balance running shoes Shapes for
Women: pay no joining fee and receive a
free healthy eating plan booklet The
Health Plate: receive 20% discount on
adult & kids portion control
plates Virgin Active: pay a
discounted joining fee, 50% off pro-rata fee and
no card fee Vital Health
Foods: have access to Vital Club member
prices
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CDs &
DVDs: receive 15% discount when spending
R150 or more Crystal Brook:
receive 25% discount on all
DVD’s eWine: receive 10%
discount on all purchases (excluding
delivery) Golf Experience:
receive 10% discount on Golf Experience
subscriptions Magazines:
receive up to 35% discount on annual
subscriptions Movie Tickets:
receive a 20% discount at Classic
cinemas NetFlorist: receive
10% discount on all online
purchases Newspapers: receive
up to 35% discount on annual
subscriptions NWJ: receive
R100 off purchases of R600 or more on quality
jewellery and selected watches Pulp
Books: receive 10% discount on all book
purchases The Players Golf
Club: normal price is R1 399, Club price
is R1 199 once off fee OR monthly instalments of
R300 for the first instalment and R130 for the
following 11
months
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Absolute
Skiing: receive 10% discount on all land
arrangements, excluding ski passes, ski schools
and ski hire Accommodation:
receive up to 35% discount from a wide range of
service providers: City Lodge Group, Diaz Strand,
Home from Home, Orion Hotels, Peermont Hotels and
many more Foreign Exchange:
receive 0.5% discount on
commission Babylite: receive
10% discount on orders over
R500 BIDVest Hospitality Airport
Lounge: pay only R100.80 for domestic
flights (save R49.20) and R201.60 for
international flights (save
R48.40) Busses: receive up to
15% discount from Translux, Greyhound and
Intercape Car Hire: receive
up to 20% discount from Europcar, Avis EFS and SMH
Car Hire Contiki Holidays:
receive 15% discount on travel
packages Corporate Cabs:
receive 10% discount on a minimum of a R100 or
more per trip one way Cruises:
receive up to 15% discount Executive
Carport: receive 10%
discount Flights: receive up
to 15% discount Insight
Vacations: receive 15% discount on
packages Luxury Trains:
receive up to 10% discount on train
tours JB Train Tours: receive
10% discount on all train tours hosted in Southern
Africa Netcare Travel Clinics:
receive 30% discount off consultations and
occupational health assessments SA
Cabs: receive 10% discount on
services Thompsons Holidays:
receive up to 10% discount on exclusive
packages Trafalgar
Tours: receive 15% discount off on
packages Avis Chauffeur Drive, Point to
Point and Car Rental: discounted rates
available
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Bedrooms in
Boxes: receive 10% discount bedding and
accessories Bica Timber (Patio
Furniture): receive a 10% discount on all
patio furniture Garden
Pavilion: receive a 10% discount
(excluding sale or promotional
items) H2O International:
receive a 3 year pro-rated warranty on all premier
purifiers as well as a 90-day unconditional
money-back guarantee Hirsch’s:
receive 5% discount off all brown and white goods
(excluding Miele appliances) and 15% off all
furniture and bedding Housesitter
Services: receive 10% discount (JHB
only) King’s Paint &
Hardware: receive 5% discount
Kitchen Team Marketing:
receive 5% discount, plus free cutlery tray, free
spice tray and free handles to the value of R250
(Gauteng only) The Drain
Surgeon: receive 10% discount on plumbing
(subject to COD) The Electro
Clinic: receive 10% discount on
electrical work (subject to COD and only in
selected areas) The Kitchen
Studio: receive 5% discount
Weber: receive 7.5% discount
on selected
products Whirlpool: discounted
rates on exclusive
items
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Cellphone
Contracts: specials and promotions
available HPshop: discounted
rates available International
Roaming: advisory service
only Prepaid Airtime: receive
up to 10% discount on Cell C, MTN, Virgin Mobile,
Telkom & Vodacom Prepaid Calling
Card: receive up to 10% discount on
WorldCall R50, R100 and R200 as well as R25, R50
and R100 RealTalk prepaid calling
cards Prepaid Electricity:
receive a 2% discount from a minimum order of R10
Prepaid SMS Bundles: receive up to 10%
discount, on Cell C R39 and Vodacom
R49 Shop and Ship: receive up
to 10% discount off all the latest and greatest
cell phone accessories and computer
products
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A dedicated
consultant will assist you with services related
to:
- Entertainment
- Restaurant
- Household Concierge
- Kids Referral
- Holiday Checklist
- Advanced Driving
- Auto
Concierge
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Education
Matters: receive up to 10% discount off
tutoring services HERO Skills:
Members receive 12% off educational cognitive
software Blazing Moon: 10%
discount available on various
courses Boston City Campus &
Business College: 10% discount available
on various courses Leap: 20%
discount available on various
courses PC Training and Business
College: 15% discount available on
various
courses
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My Tax
Consultant: receive 10% discount on
monthly
payments
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Advanced
Driving: for your convenience we offer a
concierge service, sourcing the most appropriate
driving courses Auto
Concierge: using a comprehensive dealer
database, a dedicated consultant will contact all
the workshops and car dealerships in your area and
source the best prices on vehicle parts or
accessories that you may need Buying a
Second Hand Car Checklist: useful tips
when buying a second hand
car DataDot: receive a 10%
discount for application to your personal vehicles
and a 10% discount on all household
kits Dekra Auto SA: receive
10% discount on Roadworthy, Multi-point Check,
Technical Inspection, Security Seal and Safety
Check Glass Strengthening
System: receive 10% discount off the
recommended retail price on automotive glass
protection Lets Talk Cars: you
receive discounts off of various car manufacturer
vehicles on new or pre-owned vehicles, save up to
8% MTrack: receive 17%
discount on the tracking unit, 17% discount on
monthly subscriptions and 12.1% discount on lease
purchase TomTom: receive up to
20% discount on TomTom products so that you can
find your way the easy way Q-ing
Services: receive a 10% discount in
Gauteng only (excluding department
fees) Road Trip: Road Trip
will drive you home in your own car when you
can’t. Road Trip offers a range of sober solutions
in reaching your destination safely. Members
receive 10% discount off monthly membership
packages, rate per kilometre and the welcome
pack Secure Fit: Members
receive R150 off of selected
products
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ADT:
receive 12% discount off new installations
and upgrades or a month’s free subscription on
link up (terms & conditions apply) Chubb: receive 20% discount on new
and existing systems and 20% discount on
upgrades Defend Yourself:
pay less then trade prices on all stun
guns, tazers and pepper sprays Glass Strengthening System:
receive 10% off the recommended retail
prices on home products Maxidor:
10% discount nationwide and 100% cash back
guarantee Mutual Safes:
5% discount Security Guard:
we will assist you with the arrangements of
placing a security guard at your place of
residence within 24-hours of a burglary (costs
will be for your account – terms & conditions
apply)
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Kiddiwinks: receive 8% discount on
toys Baby Products:
receive up to 20% discount Think
Toys: receive up to 15% discount on
selected educational toys Lego:
receive up to 15% discount Educare:
receive R50 discount off courses and
placements Kids Bedrooms:
receive 5% discount on children's furniture
Kindersafe: receive 15%
discount on all products purchased on the
Kindersafe website Smart
Mom: receive a 10% discount on all products
purchased on the Dream Bag
website.
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The Global Choices
Rewards solution provides a wealth of choice for
incentivizing and rewarding groups of customers or
staff to influence their behavior. Reward loyal
customers and increase brand awareness by
providing each individual with your own company
branded MasterCard. In the loyalty or club
environment, the branded MasterCard replaces the
standard “membership” card to allow businesses and
brands the ability to provided added value to
their members without printing additional
marketing material, or sourcing products or
purchasing vouchers and couriering them. Purchases
can be tracked and points allocated, upfront
discounts can be provided or added value in
rebates can be placed back on the card for
shopping at the specified retailers.
Global
Choices MasterCard solution can provide the
following:
- Accumulate points on a card for certain
behavior
- Decide where customers are able to redeem
their points
- Populate a database with customer
information (Know Thy Customer)
- Track the amount spent per customer
card
- Monitor consumer behavior
- Obtain points balances for cards
- Draw detailed daily or monthly summary
reports on card activities (e.g. loads,
redemptions) for reconciliation
purposes
Global Choices offers the
following solutions for incentives and
rewards:
- Branded MasterCard
- SMS Vouchers
- E-mail Vouchers
- Discounted Online Shopping
- Travel
- Events
- Specific Products to suit a target
market
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The Branded
MasterCard Insurance Card The
Co-Branded MasterCard Insurance Card provides all
the convenience of cash on a stored value card
providing the functionality of closed loop partner
card while allowing the payment process of a pin
protected debit card. The Etana Insurance Card
allows clients to replace goods at
insurer-approved outlets to ensure the quality of
the insurance replacement goods while maintaining
claims relationships and partnerships.
The
Etana Insurance Card is MasterCard branded, but it
is filtered so that it can only be used at
retailers as approved for the specific claim.
Retailers receive funds through the normal banking
network so there is no possibility of bad debts or
account administration. Clients will receive their
cards within two days of submitting a claim and
can replace goods when it suits them best as money
is “banked” on the card.
The card can be
sent immediately the claim is lodged and the funds
only approved once the claim process has been
concluded. This allows for “same day” claims
settlement if the client has already has the card
in their possession. The funds will only be loaded
on the card once the client requests the funds (to
protect against “lost cards” and misused funds)
and the claims process is complete.
Card
balances can be checked via our call centre, SMS
or the web.
Global Choices Rewards
Reporting Global Choices provides full
funds allocation to each card and a redemption
report detailing where each card was used and what
value was redeemed on which date.
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Overall values and
statistics are provided on a monthly basis
providing summary insight into the campaign
activity
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Detail Card
Statements Global Choices provides detailed
card statements per card per month.
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Overall Account
Transaction Statements Global Choices
provides detailed monthly Account statements and
Account Reconciliation
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Rewards Reporting
Summary Detailed rewards campaign reporting
can be provided to suit each individual Client.
The final reporting details can be discussed and
customized to ensure it meets your business needs.
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