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| AA ROADSIDE & ACCIDENT
ASSISTANCE | |
Roadside
Assistance
Members have access to the
following services in the event of a roadside
emergency (limited up to R500 per incident):
Flat battery - jump start only (replacement of
battery for the member’s account)
Flat tyre (help with change of tyre)
Keys locked in vehicle (unlocking only)
Fuel assistance (limited to five liters per
incident)
Minor roadside–running repairs (electrical,
coil, immobilizer etc.)
Transmission of urgent messages
Tow-in
Tow-in service to
the nearest approved dealership (if under
warranty), repair centre or panel beater in the
event of:
- Mechanical breakdown – covered up to
R500
- Electrical breakdown – covered up to
R500
- Accident damage – cost covered to the
nearest approved panel beater up to a limit of
R1850
Courtesy
Transport
Where the vehicle needs to be
towed to a repairer, we will arrange for the
occupants of the vehicle (up to a maximum of four
persons) to be transported to a nominated
destination where the breakdown has occurred
within a 100 km radius of your normal place of
residence.
Hotel
Accommodation
Where the breakdown has
occurred outside a radius of 100 km from your
normal place of residence, resulting in an
overnight delay, we will arrange hotel
accommodation for the occupants of the vehicle (up
to a maximum of four people). Cover up to
R500.
Car Rental
If the
circumstances of the problem entitles you to the
hotel accommodation benefit but you would prefer
to continue with your journey immediately, we will
arrange for a rental car to enable you to reach
your destination, subject to your qualifying for a
rental vehicle in terms of the car rental
companies general terms and conditions. The costs
incurred will be confined to rental charges;
delivery and collection of the hire vehicle, and
the car must be surrendered on arrival at your
destination. Cover up to R500 and subject to
availability.
Vehicle
Repatriation
In the event of a member’s
vehicle being left for repairs, we will pay up to
R500 for 24-hour, Group-B car rental or a flight
ticket to collect the vehicle after repairs.
Alternatively, should the vehicle have been towed
to a dealership closer to the member’s place of
residence, we will supplement the additional tow
costs with the costs of car
rental.
Overall limit of R5,000 per
annum per policy.
*Please note:
This cover excludes all vehicles over 3 500kg,
trailers, caravans and boats. A member will not be
entitled to service where the vehicle is not in a
roadworthy condition. Any costs incurred through
arrangements made by the member without prior
authorisation shall not be reimbursed. Assistance
is only available in South Africa, Lesotho and
Swaziland.
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| ACCIDENT SCENE
MANAGEMENT | |
To significantly
shorten the time taken to return a client’s car to
the road after an accident, the data that is
gathered at the accident scene is vital. Minutes
count as vehicles are removed, people leave the
scene and the chance to gather data is
lost.
How does Accident Scene Management
provide all the data required?
- By making Intelligent Assist available on
all clients’ mobile phones;
- In the event of a client being involved in
an accident, the Call Centre receives a panic
from the client, calls the client back in
seconds and then manages the conversation and
the data gathering to the precise specifications
of the Insurer, guiding the client (and in some
cases the tow operator, where appropriate)
through the process of gathering car, personal
and other detail – including taking and sending
images from the accident;
- Insurer has instant access to the individual
accident data as well as a web dashboard that
shows number of accidents (by day, week, month,
by province, by broker);
- The call centre is able to construct a
comprehensive report on each accident and make
this data available to all interested parties.
How does Accident Scene Management
system differ from, for example, an app?
- Mass upload of all clients in a single day
(only data required is name, surname, ID and
program that the client belongs to);
- Instant contact in an accident – the client
has only to remember a single digit on their
phone to access the call centre – where an agent
then takes command of the situation;
- Instantly applicable to all client phones
(the only limitation is that some older,
low-spec phones may not have camera capability –
in which case we could ask tow operators to
assist as well);
- Relying on the client alone to gather data
has its limitations. For example, anyone
involved in an accident is disoriented in those
key minutes after the event has taken place. By
allowing the experienced call centre operator to
take control of the conversation, and to engage
the client, and the tow operator where
necessary, provides a more consistent quality of
data.
What’s involved in setting up
Accident Scene Management?
- Insurer provides client data (name, surname,
ID and program that the client belongs to ) and
RegAlert sends an invite to the client to save
the Intelligent Assist facility on their mobile
phone (save the number to contacts and then
assign contact details to a specified speed dial
number – or in the case of Apple iPhone, to
favourites);
- Client-branded welcome message to
Intelligent Assist explains the context of the
service;
- Clients have access to a mobi site, if
necessary, to help them through the process of
setting up Intelligent Assist on the phones;
- The Intelligent Assist Call Centre is also
available to assist clients through this set-up,
where required.
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| EMERGENCY MEDICAL
ASSISTANCE | |
Medical Advice and
Information Hotline
Medical personnel,
including paramedics, nurses and doctors, are
available 24 hours a day to provide general
medical information and advice. This is an
advisory service, as a telephonic conversation
does not permit an accurate
diagnosis.
Emergency Medical Advice and
Assistance Hotline
In addition to the
general medical advice service, one call to the
same number will trigger the medical operators who
will guide you through a medical crisis situation,
provide you with emergency advice and organise for
you to receive the support you
require.
Referral to Crisis
Line
Bereavement counselling, HIV
counselling, Suicide
counselling.
Referrals to Medical
Practitioners and Facilities
We will refer
you to the nearest medical facility or
practitioners.
Emergency Medical
Response to the Scene of a Medical
Emergency
An appropriate response will be
undertaken whereby a response vehicle will be
dispatched immediately to the scene of a medical
emergency where appropriate life saving support
will be provided to the member/s and where
relevant, the member/s will be stabilised before
transfer is provided to the closest appropriate
medical facility.
Medical
Transportation
In the event of you
experiencing a medical emergency, we will arrange
for emergency medical transport to the nearest
medical facility capable of providing adequate
care. Medical considerations, the degree of
urgency, your state and fitness to travel and
other considerations, including but not limited
to, airport availability, weather conditions and
distance to be covered, as assessed by the doctor
and support staff, will determine whether
transport will be provided by private, medically
equipped aircraft, helicopter, regular schedule
flight, rail or road.
Inter-hospital
Transfer
If the doctor, in consultation
with the attending doctor, determines that
treatment should continue at an alternate medical
facility (because the necessary treatment cannot
be continued at the present facility) we will
arrange for transportation to the closest facility
where the treatment can be continued after you
have been stabilised.
Medical
Repatriation
In the event of your
hospitalisation outside of your hometown, we will
assist in arranging for your repatriation to your
hometown once you have been
treated.
Escorted Return of
Minors
In the event of your children being
stranded as a result of your hospitalisation, we
will arrange for their transportation, under
supervision where necessary, into the care of a
person nominated by you.
Compassionate
Visits
Should you be hospitalised outside
your hometown for a period exceeding five (5)
consecutive days, we will arrange for the
transportation of a close relative to visit
you.
Please note: This cover is only
valid within the borders of South Africa. There is
an annual limitation of R20 000 per
policy.
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Intelligent Panic
Program comprises the following:
This is a
breakthrough in mobile emergency assistance and is
a panic service that incorporates a call centre
linked to one’s cell phone panic facility. The
user simply presses their chosen panic number,
saved on their mobile phone, and the Intelligent
Panic emergency call centre, staffed with
experienced Crisis Managers, will phone the client
back and case-manage their emergency to
completion, on a 24 hour basis, using the latest
Location Based Services.
Intelligent
Panic ensures that:
- The users will never have to remember an
emergency number again!
- The user will never be alone in an
emergency!
- The user has access to all emergency support
services from one button on their cell
phone
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This is a 24 hour
crisis management product to assist you in the
event of a hi-jacking. We will assist with the
following:
- In the case of your vehicle being hi-jacked,
we will provide you with Group B car hire for 48
hours to keep you mobile
- In the case of your credit card being
stolen, we will provide you with a pre-loaded
debit card up to the value of R500 to assist you
in the interim
- In the case of your keys being stolen in a
hi-jacking, we will send a locksmith to your
house to assist you with your locks, up to the
value of R1000 per annum
- In the case of you being hi-jacked at your
place of residence, we will place a security
guard at your house for 24 hours
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In the event of an
office emergency as a result of breakage of
fixtures and fittings, we will arrange for an
appropriate repairer to address the problem at one
nominated business address.
- Electrician (in the event of electric gate
not working)
- Plumber (in the event of blocked drain,
burst geyser)
- Locksmith (in the event of office keys being
lost)
- Glazier (in the event of a broken window
after burglary)
Please note that all
parts and materials used are excluded and will be
for the business’s account. Cover only applies to
non manufacturing administrative offices.
An office emergency is defined as an
event that is potentially life threatening or
could possibly cause structural damage to a
property.
Call-out fee and first
hour labour is covered, thereafter normal rates
apply
Overall limit of 3 incidents or up to
R2, 000 per annum per
policy
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Auto Glass Assist
is part of our risk prevention products which is
aimed at decreasing your exposure to risk. You
will receive discounted rates on a wide range of
glass/glazier products for your car or
home.
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Roadside
Assistance
Members have access to the
following services in the event of a roadside
emergency (limited up to R500 per incident):
- Flat battery - jump start only (replacement
of battery for the member’s account)
- Flat tyre (help with change of tyre)
- Fuel assistance (limited to five liters per
incident)
- Minor roadside–running repairs (electrical,
coil, immobilizer etc.)
- Transmission of urgent
messages
Tow-in
Tow-in service
to the nearest approved dealership (if under
warranty), repair centre or panel beater in the
event of:
- Mechanical breakdown – covered up to R500
- Electrical breakdown – covered up to R500
- Accident damage – cost covered to the
nearest approved panel beater up to a limit of
R1850
Courtesy
Transport
Where the motorcycle needs to be
towed to a repairer, we will arrange for the rider
of the motorcycle to be transported to a nominated
destination where the breakdown has occurred
within a 100 km radius of your normal place of
residence.
Hotel Accommodation
Where
the breakdown has occurred outside a radius of 100
km from your normal place of residence, resulting
in an overnight delay, we will arrange hotel
accommodation, cover up to R500.
Car
Rental
If the circumstances of the problem
entitles you to the hotel accommodation benefit
but you would prefer to continue with your journey
immediately, we will arrange for a rental car to
enable you to reach your destination, subject to
your qualifying for a rental vehicle in terms of
the car rental companies general terms and
conditions. The costs incurred will be confined to
rental charges; delivery and collection of the
hire vehicle, and the car must be surrendered on
arrival at your destination. Cover up to R500 and
subject to availability.
Overall limit of
R5 000 per annum per policy.
*Please note: A member will not be
entitled to service where the motorcycle is not in
a roadworthy condition. Any costs incurred through
arrangements made by the member without prior
authorisation shall not be reimbursed. Assistance
is only available in South Africa, Lesotho and
Swaziland.
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If you have had a
break-in or robbery at your place of business, we
will make arrangements for the placement of a
security guard outside your business for 24 hrs
thereafter. All incidents must be reported to the
police in order to obtain a case reference number
and to make use of the
service.
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ADT
12%
discount off new installations and upgrades or a
month’s free subscription on link up
ADT is
South Africa’s leading security company and with
the nation’s largest armed response and security
force, there’s safety in ADT
numbers.
Glass Strengthening
System
Members receive 10% discount off
recommended retail price – on home glass
protection
Upgrade your existing ordinary glass
into high impact, UV, intruder & ballistic
resistant, energy efficient, safety glass. 10x
more protection than ordinary window safety
film.
Car Track
No installation
fee. Discounted rates on monthly
memberships
The Cartrack system was developed
with state-of-the-art technology to provide a
simple, but effective stolen vehicle recovery
system
Tempest Fire
15%
discount
Specialists in the supply and service
of all types of fire fighting equipment, fire
suppression systems, portables, automatic systems,
fire control systems, specialized clothing, rescue
vehicles and extrication
equipment.
First Aid
Kits
Discounts available on various first
aid kits
Emergencies, accidents and disasters
can happen at anytime, anywhere, and to anyone! It
pays to be prepared ahead of time. The following
first aid kits are available:
- Car kits
- Home and away kits
- Executive car kits
- Business metal box
- Business plastic wall
box
Corporate Travel
Up to 15%
discount
Discounts are available on most major
airlines - international and
local.
Magazines
Up to 35%
discount on annual subscriptions
We have a
direct relationship with every magazine and
newspaper that we offer. This ensures you of
prompt, reliable service and best prices. Receive
up to 35% discount on annual subscriptions of over
70 magazine
titles.
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